Refund policy

If you wish to cancel your order you must do so in writing by emailing me at stainandink@gmail.com within the first 24 hours of purchasing.

Returns are only accepted if the item was damaged during transit. Photos of the item and the packaging must be provided. It is also important to keep the packaging until you are 100% satisfied with the order; if damage has occurred, the delivery company will need to inspect the packaging. In this instance, I would be able to provide a replacement or repair the damage free of charge.

At the present time, I otherwise do not accept returns or provide refunds for items as these are handmade to order and quality checked before leaving my Workshop. Please ensure you are fully satisfied with any dimensions and the full product information before placing an order. If you have questions about any products, please email me first to ensure you will be happy with your purchase!

For items that are made to order, there will be no charge for cancellation or amendments to orders if notification is received in writing within 24 hours of placing the original order. All amendments to orders must be notified in writing by email at stainandink@gmail.com. I will not be able to refund any payment after that time. Items made to order (either standard size, custom and/or bespoke) may only be returned for a full refund or exchanged in the unlikely event of items being found to be faulty. For security reasons, refunds are given by the same method that the original payment was made by. 

If you fail to take reasonable care of the goods and this causes the damage or deterioration of the products, returns or refunds are not offered.